Crocs Customer Service:

Question: What is Croslite™?

Croslite™, a proprietary Closed Cell Resin (PCCR) which is NOT plastic NOR rubber. Croslite™ is closed-cell in nature and anti-microbial, which virtually eliminates odor. it is an extraordinary impact  absorbing resin material developed for maximum cushioning. its closed cell properties resist odor, inhibits bacterial and fungal growth and are non­toxic. this versatile material can be worn next to skin and be cleaned with just soap and water.

Question: What is the warranty on Crocs footwear?

The warranty for Crocs Footwear applies to defects in materials and workmanship for 90 days from the date of receipt of product. Upon return of defective merchandise to the proper address, it will be inspected, evaluated, replaced, returned or credited in a timely manner.

Question: What is the return policy on Crocs products?

To return product to Crocs Footwear, merchandise must have been purchased within the last 60 days. The product must be in its original, unworn condition unless the return is due to defects covered under the product warranty. Absolutely no returns will be accepted after 60 days from the delivery date. Crocs Footwear is not responsible for customer size or color selection. We will refund your money or replace the original product with a different size and/or color if the return conditions are met. Refunds for merchandise purchased by credit card will be made only by credit issued to the original card. Crocs is not responsible for shipping charges for non-defective returned merchandise. Shipping and insurance charges will not be refunded.

a. Log into your Crocs account and proceed to the Create Sales Return button under the My Account field. Simply select the Sales Order, which item or items you will be exchanging, the reason for the exchange and the quantity of total items that will be exchanged.

b. You will then have the option of returning the shoes through a shipping method of your own choice or you may print a FedEx return label. Please note that if you choose the FedEx option that the cost of shipping the returned item will be deducted from your refund. The amount deducted will be equivalent to our standard shipping cost.

Crocs™ Footwear

Question: Do you have Crocs for kids?

Yes. Our kids sizing starts with C8/9, C10/11, C12/13 and then M1/W3, M2/W4, M3/W5 and M4/W6. The letter C stands for Children's and M stands for Men's and W stands for women's. Our shoes are offered in unisex sizing.

Question: Where can I purchase Crocs?

The shoes can be purchased through a variety of individual dealers. The dealers can be located through our website according to state. Find a dealer near you!
(Please note that not all stores carry all the styles and colours shown on website. It is recommended to phone particular store first to confirm the stock.)

Question: Why name a shoe Crocs?

We came up with the name Crocs because crocodiles are tough and strong animals with no natural predators. Crocodiles are equally good in land and water and live for a very long time, a great description of our Crocs shoes!

Question: Will Crocs be offering products outside of the footwear line?

Yes, we have recently launched some new apparel and accessory items and have plans to extend the Crocs brand with more Gear and Apparel. Keep an eye out for some great products launching this summer!

Question: How did you come up with the idea of Crocs?

On a Caribbean sailing trip from Islas Mujeres, Mexico to Miami, FL in May of 2002, three Boulder, CO natives began dreaming about the perfect boat shoe. They wanted a shoe that incorporated function, fashion, and fun, was slip-resistant and waterproof, didn't smell and would be the most comfortable shoe in existence.

Question: When did you first launch the business?

The shoes were brought to the Ft. Lauderdale boat show and every pair brought was sold. Over 1,000 pairs!

Question: Who are your customers?

Nurses, chefs, boaters- anyone that wants a pair of comfortable shoes. Fashionistas love the bold colors and the unique design is an expression of individuality. Kids of all ages love the feeling of walking on marshmallows. People with troubled feet and knees relish the comfortable support and ergonomic benefits. Beach goers and travelers enjoy the easy on-off and versatile wearing styles. It is quite amazing that one product is equally liked across all these categories and ages. See our Customer Testimonials

Question: Where are the shoes manufactured?

Our wholly owned subsidiary, Foam Creations in Canada produces the majority of our shoes for North America. We also manufacture in China, Italy, Mexico and the U.S.

Question: Why almost the cult following mentioned in the media?

It can be speculated that this is because our shoes are different looking than anything else on the market to date. In addition, people who are wearing the Crocs feel an instant connection with other wearers. Adults and children point out the Crocs on other people's feet and take notice of the color and style.

Question: Why are Crocs beneficial for my feet?

Beyond being comfortable, the shoes have some features that make them especially good for feet. The shoes are designed with built in arch support, circulation nubs, and an orthotic heel cup to support and protect the heel. In addition, the Crocs are ventilated for cooling and filtering purposes, as well as slip and marking resistant.

Question: What happens when the tread wears down on my Crocs?

Just as the tread on a performance tire wears over time and loses its ability to grip the road, the tread on your Crocs shoes will wear as well.  When it does, the slip-resistant nature of your Crocs will be compromised.  So when the treads are worn, treat your feet to a new pair!

Question: What is the difference between the Beach and Cayman model?

The Beach was our original and wildly successful model. However, because it comes in only six sizes, it didn't fit the "between" sizes perfectly. So Crocs introduced the new Cayman model to address the "tweener" issue. The Cayman comes in individual sizes from children's 8/9 through adult 13. It also has a slightly narrower foot bed and softer circulation nubs. It is the perfect comfort shoe for all sizes, "tweener" or not!  The main difference in the two shoes is that the Cayman comes in whole number sizes while the Beach model is sized XS through XXL.

Question: Is it safe to order on-line with my credit card?

Yes, your privacy is paramount. Crocs Footwear's web cart has state of the art security and encryption parameters and sits behind the firewall of a worldwide leader in software technology.